I walked into a bar, err, rather the Comcast Cable Co. on Long Beach Island. I had a simple request. I wanted to change the name on the account. For the past 15 years my bills had been sent to my late husband. This was the only mail I received addressed to him. It was not a big problem, as they always accepted my check, but I had decided it was time to fix the situation. I did try to make the change 15 years ago to no avail, but now I was determined.

Over the years, I had called the cable company and gone through the same routine.