To the Editor:

Have you ever purchased something that was defective or misrepresented? Isn’t it a wise choice to contact the manufacturer when possible?

I have a 2-inch file of letters and replies written over a period of 50 years to companies. Some of the situations were serious and in that case I would seek out a telephone number and call the company to alert them to a potential recall of a product. For the most part, I get 99.9 percent cooperation with customer service agents.

April 19, 2017